Terms and Conditions

Our agreement with you

The services we will provide, the price, payment arrangements and any project-specific requirements will normally be set out in a quotation, proposal, invoice, written confirmation or other agreed project documentation.

A contract may be formed when you accept a quotation or proposal in writing, confirm that you wish us to proceed, pay a requested deposit or invoice, expressly approve the work by another agreed method, or otherwise clearly instruct us to begin providing the agreed services.

The quotation, proposal or other project-specific agreement forms part of these Terms. If there is a conflict between these general Terms and a specific written agreement for a project, the specific written agreement will normally take priority for that project.

Quotations and scope

A quotation or proposal covers only the work described within it.

Unless specifically stated otherwise, additional pages, substantial changes of direction, new functionality, integrations, services or requirements outside the agreed scope are not included. We will normally discuss material additional work with you and provide a separate quotation or obtain your approval before undertaking it.

Reasonable revisions within the agreed scope are included until final sign-off unless the quotation or proposal states otherwise. A request that substantially changes the agreed brief may be treated as additional work.

Project deposits and reserving a project slot

Where a deposit is required, a project slot is not reserved until the required deposit has been received. Any proposed start date given before payment is therefore provisional.

For business clients, a deposit may become non-refundable once we have reserved capacity, commenced work or committed resources specifically for the project, subject to the relevant quotation or proposal.

For consumers, statutory cancellation rights take priority. Any amount retained following cancellation must be lawful, fair and proportionate and will take account of work already performed, non-recoverable costs reasonably committed for the project and any loss we can reasonably mitigate.

Consumer cancellation rights

This section applies where you are a consumer and your contract is subject to statutory cancellation rights, including certain contracts entered into online, by telephone or away from our business premises.

You will normally have 14 days from the day after the contract is made in which to cancel an eligible service contract without giving a reason.

If you want us to begin work before the end of that 14-day period, we will require you to make an express request for the service to start during the cancellation period.

If you then cancel during that period, you may be required to pay a proportionate amount for services properly supplied up to cancellation. Where the service has been fully performed following your express request and the necessary acknowledgement has been given, your statutory cancellation right may end.

Nothing in these Terms removes any cancellation or other consumer right that applies by law.

Information and materials we need from you

You are responsible for providing information, content, approvals, access credentials and other materials reasonably required for us to carry out the work. This can include text, product information, logos, branding, photographs, graphics, video, domain or hosting access, third-party platform access, business information and timely decisions or approvals.

We are not responsible for delays caused by information, access or approvals not being supplied when reasonably required.

Rights to client-supplied materials

You are responsible for ensuring that materials you give us are either owned by you or properly licensed for the intended use. This includes photographs, logos, text, trademarks, fonts, artwork, video, product information and other intellectual property.

You confirm that we may use materials supplied by you as reasonably necessary to provide the agreed services. You remain responsible for infringement or disputes arising from material supplied or specifically instructed by you, except to the extent that the issue results from something Morris Standard has independently done in breach of its obligations.

Client legal and regulatory responsibility

Morris Standard can assist with the practical implementation of website content, settings and technical measures, but we are not acting as your solicitor, accountant or regulatory adviser and do not provide professional legal, tax or regulatory advice.

You remain responsible for your own business and regulatory requirements, including the accuracy and legality of information relating to your business, products or services. Where we prepare or assist with website wording, policies, notices, forms or similar material, you are responsible for reviewing and approving it before publication where it relates to your own legal, regulatory or commercial obligations.

We recommend taking specialist professional advice where appropriate.

Project timescales

Any timescale or anticipated completion date is based on the information available when it is given. We will use reasonable efforts to meet agreed timescales, but timings can be affected by delayed client information or approvals, changes to scope, third-party providers, technical issues outside our reasonable control or other circumstances that could not reasonably have been anticipated.

Where a firm deadline is essential, this should be expressly agreed in writing.

Client inactivity

If we are unable to progress a project because we have not received information, access, content, feedback or approval reasonably required from you for 30 days, we may pause and reschedule the project.

When you are ready to continue, we will agree a revised working schedule. Restarting will be subject to reasonable availability and may not be immediate.

We will not impose an arbitrary price increase simply because a project has been paused. If the delay results in a genuine change to the scope, third-party cost or amount of work required, any additional charge will be explained and agreed before that additional work proceeds.

Approval and final sign-off

Final sign-off takes place when you confirm your approval in writing. You are responsible for checking the website and relevant content before giving final approval, including information specific to your business.

Once written sign-off has been given, requests for changes will normally be treated as post-launch changes or additional work unless they concern a defect in the work we originally agreed to provide.

Post-sign-off defect support

Unless otherwise agreed, Morris Standard provides a 30-day defect-only support period following written sign-off. This covers genuine defects in the work we supplied within the original agreed scope.

It does not normally include new functionality, further design changes, new pages or content, changes made by the client or another supplier, third-party service failures, new compatibility issues created by external platform changes, hosting or security incidents unrelated to our work, or ongoing website maintenance.

Ongoing maintenance can be provided separately through Website Care or another agreed service.

Third-party products and services

Websites commonly rely on services supplied by third parties, which may include WordPress, WooCommerce, plugins, themes, payment providers, hosting, domain registrars, email providers, fonts, stock imagery, APIs, analytics platforms and other software or online services.

Third-party services remain subject to their own terms, pricing, availability and licensing conditions. We cannot guarantee that a third party will continue to provide a service indefinitely or that its functionality, pricing, API, licensing arrangements or compatibility will remain unchanged.

Where reasonably possible, we will make you aware of significant known third-party requirements relevant to the service we are providing.

Ownership and intellectual property

Unless otherwise stated in writing, ownership of project-specific work created by Morris Standard for you transfers or is licensed to you as appropriate once all invoices relating to that work have been paid in full.

This does not transfer ownership of third-party software, open-source software, licensed fonts or imagery, plugins or themes owned by another provider, pre-existing Morris Standard materials, reusable code, systems, techniques, tools or components developed independently of your project, or anything we do not legally own.

Where your project contains third-party or reusable elements, you will receive the rights or licence reasonably required to use those elements as part of the completed project, subject to applicable third-party terms.

Prices and payment

Prices and payment arrangements will be set out in the relevant quotation, proposal or invoice. Projects may be charged in full in advance, by deposit and balance, in stages, by an agreed fixed price, at an agreed hourly or daily rate, or by another agreed arrangement.

The due date shown on an invoice controls when payment is required. Unless agreed otherwise, invoices must be paid in pounds sterling.

Overdue invoices

If an invoice becomes overdue, we may suspend further work or services after giving reasonable notice where appropriate.

For business clients, we reserve the right to claim statutory interest and permitted debt-recovery costs where the law allows. For consumers, any interest, fees or recovery charges must be reasonable, proportionate and lawful.

If an invoice remains unpaid for 60 days after its due date, we may terminate the affected service or agreement after giving reasonable written notice. Amounts properly due for services already supplied and irrecoverable third-party costs already committed remain payable.

Cancellation by the client

You may ask to cancel a project or service by giving us written notice. Where you are a consumer, your statutory cancellation rights apply in addition to this section.

Where cancellation takes place after work has begun, you may be required to pay for work already properly completed, work reasonably undertaken up to cancellation, non-recoverable third-party costs incurred specifically for you, and other direct loss arising from the cancellation where it is lawful and fair to recover it.

We will take reasonable steps to reduce avoidable losses. We will not impose a disproportionate cancellation charge or seek payment twice for the same loss.

Cancellation by Morris Standard

We may terminate or suspend a service for a genuine reason, including serious or repeated breach of these Terms, persistent non-payment, unlawful use, a significant security risk, abuse of our systems or services, circumstances that make continued provision unlawful, or another serious reason that makes continued provision unreasonable or unsafe.

Except where urgent action is reasonably necessary, we will provide reasonable notice. Where we end a consumer contract and the client is not at fault, amounts paid for services that will no longer be supplied will be dealt with fairly and refunded or credited where required.

Website Care

Where Website Care is purchased, the service has an initial minimum term of six months, unless the relevant agreement states otherwise. After the initial six-month period it continues on a rolling monthly basis.

Either party may end Website Care by giving 30 days’ written notice. Notice may be given before the minimum period ends, provided termination does not take effect before completion of the six-month minimum term.

After the initial minimum term, we may change the Website Care price by giving at least 30 days’ written notice. If the new price would apply to your rolling monthly service, you may give notice to end that service before the new price takes effect, subject to any rights that apply by law.

Website Care includes only the services described in the relevant plan, quotation or agreement.

Hosting, domains and email services

Website hosting, domain registration and email hosting are normally separate services unless expressly included in your agreement.

Where Morris Standard has expressly been engaged and paid to manage a domain renewal, we will take reasonable steps to handle that renewal as part of the agreed service. Where a domain is registered or managed directly by you, renewal remains your responsibility.

You are responsible for keeping relevant contact and payment information accurate and for paying invoices or renewal charges when required. Morris Standard is not responsible for expiry of a domain outside our agreed management responsibility or resulting from the client’s failure to make a required payment or provide information reasonably necessary for renewal.

Backup arrangements, where provided, are governed by the relevant hosting or Website Care service description and should not be assumed to form part of a service unless stated.

Security, compatibility and maintenance changes

Where we are responsible for maintaining a website, Morris Standard may make minor technical changes without seeking separate approval where reasonably necessary for security, compatibility, stability, maintenance or continued operation of the website.

We will not use this provision to make material changes to your website’s design, content, functionality or commercial operation without appropriate approval.

Emergency suspension

We may temporarily suspend hosting, maintenance, website access or another affected service where reasonably necessary to address an active or credible security threat, malware or compromise, unlawful activity, a serious technical risk, risk to other systems or users, or another serious issue requiring immediate action.

Where practical, we will tell you before suspension. Where immediate action is necessary, we may act first and inform you as soon as reasonably practicable afterwards. The suspension will last no longer than reasonably necessary in the circumstances.

Charges during suspension

Where a suspension results from your breach, non-payment, misuse or circumstances attributable to systems or actions under your control, or where Morris Standard continues to provide underlying services during the suspension, normal charges may continue.

Where Morris Standard suspends substantially all of a paid service for reasons not attributable to you, and the underlying service is not continuing to be supplied, charges will be paused or credited on a fair and proportionate basis for the affected period.

Security incidents and remedial work

Routine recovery or remedial work may be included where it falls within the normal scope of your Website Care or maintenance package. Substantial recovery work caused by circumstances outside Morris Standard’s reasonable control may be charged separately.

Examples include stolen or compromised client credentials, software installed by the client or another supplier, unsupported third-party software, malware introduced through something outside our management, unauthorised client changes, or failure of an external service.

Where reasonably practicable, we will explain any additional charge before substantial chargeable remedial work is undertaken. This does not remove Morris Standard’s responsibility for problems caused by our own failure to exercise reasonable care and skill.

Urgent chargeable work

Where immediate action is reasonably necessary to prevent serious security, data, service or website harm, Morris Standard may carry out up to one hour of urgent chargeable remedial work without obtaining separate prior approval. That work will be charged at the hourly rate already agreed for that type of work or, where no rate has been agreed, at a reasonable charge.

We will tell you what was done, why it was necessary and the charge as soon as reasonably practicable. Further chargeable work will require your approval except where additional immediate action is reasonably necessary to prevent continuing serious harm.

This emergency provision is not intended to authorise routine additional work without approval.

Third-party failures and events outside our control

We are not responsible for failures caused entirely by circumstances outside our reasonable control, provided we have exercised the level of care and skill reasonably required of us.

This may include significant failures of hosting infrastructure, internet or telecommunications networks, domain registries, payment processors, third-party software, external APIs or other independent suppliers.

Where appropriate, we will take reasonable steps within the services you purchase from us to help identify or resolve such problems.

Search engines, performance and commercial results

Unless expressly guaranteed in writing, Morris Standard does not guarantee a particular search-engine position, level of traffic, sales volume, number of enquiries, conversion rate, advertising result or other commercial outcome.

Search engines, advertising platforms, competitors, algorithms and customer behaviour are outside our control and may change. Where SEO or performance work is included, we will provide the work agreed using reasonable care and skill.

Our standard of service

Where you are a consumer, we will provide services with the reasonable care and skill required by law. Nothing in these Terms excludes or limits statutory consumer rights.

For all clients, Morris Standard aims to deliver work professionally and in accordance with the agreed project scope. If you believe something is wrong, please raise it with us promptly so that we have a reasonable opportunity to investigate and, where appropriate, correct it.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or statutory consumer right that cannot lawfully be excluded or restricted.

Morris Standard is not responsible for loss caused solely by inaccurate information supplied by the client, client instructions that we have reasonably followed, unauthorised changes by the client or another supplier, client failure to maintain required accounts, licences or payments, a third-party failure outside our reasonable control, or the client’s failure to follow a reasonable warning or recommendation.

This does not apply to the extent that Morris Standard’s own breach contributed to that loss.

For business clients, to the extent permitted by law, we will not be responsible for indirect or consequential loss that was not reasonably foreseeable as a direct result of our breach. Nothing in this section prevents a consumer from recovering losses to which they are legally entitled.

Data protection and privacy

Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy is separate from these Terms and explains how personal information is collected, used, stored and protected.

Confidential information

Where either party receives genuinely confidential business information in connection with a project, it should be treated as confidential and not disclosed unnecessarily to third parties.

This does not prevent disclosure where it is reasonably necessary to provide the agreed service, the information is already lawfully public, disclosure is required by law, or the other party has authorised disclosure.

Complaints

We want concerns to be resolved fairly and promptly. Complaints may be sent to complaints@morrisstandard.co.uk.

Please include enough information for us to understand the issue and identify the relevant project or service. We will acknowledge and investigate complaints reasonably promptly and aim to provide a substantive or final response within 30 days, depending on the nature and complexity of the matter.

Using our complaints process does not affect any statutory rights you may have.

Written communications and notices

Where these Terms require notice or approval in writing, email is sufficient unless a specific agreement expressly requires another method.

An email should be sent to the address normally used for the relevant project or service. Complaints should be sent to complaints@morrisstandard.co.uk. You are responsible for keeping your contact details reasonably up to date.

Changes to these Terms

We may update these Terms from time to time to reflect legal, regulatory, operational or service changes.

Changes will not retrospectively alter the agreed price or material scope of an existing fixed project unless agreed with you or required by law. Where a material change affects an ongoing paid service, we will give reasonable advance written notice.

If the change would materially disadvantage you, we will, where required by law or fairness, allow you to end the affected ongoing service before the change takes effect without an additional charge solely for ending it.

If part of these Terms is unenforceable

If a court or other competent authority finds part of these Terms invalid or unenforceable, the remaining provisions will continue to apply so far as legally possible.

No waiver

If either party does not immediately enforce a right under these Terms, that does not mean the right has been given up.

Governing law and courts

These Terms and any dispute or claim arising from them are governed by the law of England and Wales.

Subject to any mandatory rights that apply to consumers, the courts of England and Wales will have jurisdiction. Nothing in this clause removes any mandatory consumer rights relating to applicable law or where proceedings may be brought.

Contact

Morris Standard is the trading name of Ian Morris, a sole trader.

Business address:
27 High Street
Builth Wells
LD2 3DL
United Kingdom

Questions about these Terms or an existing agreement can be sent using the normal Morris Standard contact details shown on the website. Formal complaints should be sent to complaints@morrisstandard.co.uk.

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